About Us
Mr. Rooter Plumbing of Erie
At Mr. Rooter Plumbing, our mission is to provide reliable, efficient, and high-quality plumbing services to the Erie, Pennsylvania, area and surrounding communities. We believe that every leaky faucet, clogged drain, and burst pipe deserves the utmost attention and the best possible fix. Our goal is to ensure that your plumbing worries turn into plumbing wins with minimal disruption to your daily life. We're dedicated to maintaining the flow of your home or business, one pipe at a time.
1000s of Happy Customers
40+ Years of Experience
100s of 5-Star Reviews
20+ Experienced Staff
Our Values
We're built on a foundation of core values that guide us in every service call:
- Quality Workmanship: We're proud of our craft. Every job, big or small, gets the gold-standard treatment.
- Honesty and Transparency: Clear communication is key. We explain our process and provide straightforward pricing with no hidden fees or surprises.
- Customer Satisfaction: Your happiness is our success. We go the extra mile to ensure you're pleased with our work.
- Safety and Cleanliness: We treat your space like our own, keeping it tidy and adhering to all safety protocols.
- Continuous Learning: The plumbing world is always changing, and so are we. We stay up-to-date on the latest techniques and technology to serve you better.
Our Services
We provide a wide range of services to cater to every need:
- Residential Plumbing: From leaky faucets to water heater installations, we've got your home covered.
- Commercial Plumbing: For big or small businesses, we handle plumbing systems of all sizes.
- Emergency Services: Plumbing crises don't wait, and neither do we. We're here to help when the unexpected arises.
- Routine Maintenance: Prevention is better than cure. We offer regular check-ups to keep your plumbing in top shape.
Customer Care Philosophy
At Mr. Rooter Plumbing, we know that exceptional customer service is the cornerstone of our success. Our philosophy is built around understanding and responding to the unique needs of each client with empathy, respect, and professionalism. We see our customers as partners in every plumbing project. Whether you're facing a minor repair or a major installation, we listen carefully to your concerns and preferences, ensuring that our solutions are customized to your specific situation. Our team takes the time to explain our processes and answer any questions, ensuring you're informed and comfortable every step of the way. Our commitment to customer care goes beyond the job site. We follow up after every service to ensure your satisfaction and to address any further needs.
Health and Safety Commitment
At Mr. Rooter Plumbing, the health and safety of our clients and employees are our first priorities. We are dedicated to upholding the highest standards of safety in all aspects of our work, ensuring a secure environment for everyone involved. Our team strictly adheres to all industry regulations and best practices, regularly undergoing training to stay current with the latest safety protocols. We use only the safest and most reliable tools and materials, and we ensure that our workspaces are clean, organized, and free of hazards. We also prioritize the health and safety of our customers by advising on and implementing plumbing solutions that contribute to a better living environment. From ensuring clean water to preventing leaks and mold growth, we're committed to creating safe and comfortable spaces for our customers.
